Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery at:
To help us resolve your issue quickly, please include:
- Your order number
- Clear photos or video of the item
- A brief explanation of the issue
Once we review your request, we will guide you on the next steps. Approved cases may be eligible for a replacement, refund, or store credit depending on the situation.
Non-Returnable Items
For hygiene, safety, and product condition reasons, some items may not be eligible for return unless they arrive damaged or incorrect.
Important Notes
- Orders cannot be canceled once they have been processed or shipped.
- Delivery times are estimates and may vary slightly.
- Refunds, if approved, will be processed back to the original payment method or as store credit, depending on the case.
Contact Us
If you need help with your order, shipping, or refund request, please contact us:
Email: durraaksupport@gmail.com