Terms of service
Welcome to Durraak. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. General
Durraak provides products and services through its online store. By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.
2. Products and Pricing
We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occasionally occur.
We reserve the right to:
- Correct any errors or inaccuracies
- Change product prices without notice
- Modify or discontinue products at any time
- Refuse or cancel orders when necessary
3. Orders
By placing an order, you agree that:
- All information provided is accurate and complete
- You are authorized to use the selected payment method
- Your order is subject to acceptance and availability
We reserve the right to cancel or refuse any order at our discretion.
4. Shipping and Delivery
Orders are processed within 1 business day.
Most orders are delivered within 1–2 business days, depending on location and courier availability.
Delivery times are estimates and may vary due to factors beyond our control.
5. Returns and Refunds
Refunds and returns are governed by our Refund and Return Policy.
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.
For assistance, contact:
Email: durraaksupport@gmail.com
6. Intellectual Property
All content on the Durraak website, including logos, graphics, images, text, designs, and branding, is the property of Durraak and may not be copied, reproduced, distributed, or used without written permission.
7. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website operations
- Submit false or misleading information
- Engage in fraudulent activities
8. Limitation of Liability
Durraak shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid for the product purchased.
9. Privacy
Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information in accordance with that policy.
10. Third-Party Services
Our website may contain links to third-party websites or services. Durraak is not responsible for the content, policies, or practices of any third-party websites.
11. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the applicable laws of the United Arab Emirates.
12. Contact Information
For any questions regarding these Terms of Service, please contact:
Durraak Support
Email: durraaksupport@gmail.com
Thank you for choosing Durraak. We appreciate your trust and look forward to serving you.